Privacy Policy

Who is responsible for your information

Problem Solving Catalysts is run by Tahirah [full legal surname], a sole trader, trading as Problem Solving Catalysts. She is the data controller for information collected through this website.

Business address: [business address]. Email: hello@problemsolvingcatalysts.co.uk.

ICO registration number: [ICO registration number, if applicable].

What we collect

When you send an enquiry through our form we collect:

• your name
• your business name
• your email address
• your telephone number, if you choose to give it
• the message you write about your business

If you use our business check and ask us to email your results, we collect your name, email address, your answers and the result, and — only if you tick the optional box — your agreement to receive occasional practical emails, with the wording you saw and when you agreed.

Please don't include confidential business records or sensitive personal information in your message.

Why we use it and our lawful basis

• To reply to your enquiry and discuss whether we can help — legitimate interests, and steps you ask us to take before any contract.
• To email you the business check results you asked for — steps you ask us to take, and legitimate interests.
• To send occasional practical emails, only if you opted in — your consent, which you can withdraw at any time.
• To keep a record of enquiries and protect the website from misuse — legitimate interests.

We don't use your enquiry or business check for marketing unless you opt in, and we don't sell your information.

How your enquiry is stored and notified

Enquiries are saved in a secure database used by this website, which only the business can access. A notification email may be sent to the business so we can respond. Hosting and database provider: [provider names and locations to confirm]. Email notification provider: [to confirm].

Free resources and downloads

When you ask for a free resource from our Resources page, we collect your name and email address, the resource and article you requested, and the date. We use this to email you a download link, which expires after 7 days, and to keep a record of what was sent. You don't need to agree to marketing to get a resource.

If you tick the optional box, we also record that you'd like occasional practical business tips, the wording you agreed to and when. You can withdraw this at any time by emailing hello@problemsolvingcatalysts.co.uk. Resource files and request records are stored privately in our website database. Delivery emails are sent through Resend. [confirm provider locations]

Analytics and cookies

We have not added analytics, advertising or tracking cookies to this website. Our hosting may use strictly necessary technologies to deliver the site securely. [confirm any analytics or cookies before publishing]

International transfers

Our service providers may process data outside the UK. Where they do, we rely on appropriate safeguards such as UK adequacy regulations or the UK International Data Transfer Addendum. [confirm locations and safeguards]

How long we keep it

Enquiries that don't lead to work: [retention period]. Enquiries that lead to work: [retention period]. Business check results: [retention period]. Resource requests and tips consent: [retention period].

Your rights

Under UK data protection law you can ask to:

• access the information we hold about you
• correct it if it is wrong
• have it deleted
• restrict or object to how we use it
• receive a copy in a portable format, where this applies

To make a request or ask a question about privacy, email hello@problemsolvingcatalysts.co.uk. You can also complain to the Information Commissioner's Office at ico.org.uk.